COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh; Bán lẻ, Hàng tiêu dùng, FMCG - Quy mô công ty: Vừa (50 - 249 người có BHXH) - Website: [protected info]
Alchemy Asia is South East Asia's leading independent premium spirits distribution company with an exclusive brand portfolio across a number of South East Asian markets for iconic international spirit companies including The Edrington Group (The Macallan, The Famous Grouse), Bacardi Limited (Grey Goose, Bacardi, Bombay Sapphire) Remy Cointreau International, Gruppo Campari and Proximo (Jose Cuervo, Kraken) among others.
We are a privately held group and maintain offices across Singapore, Vietnam, Thailand, Cambodia, Myanmar and Laos, with are headquarters in Ho Chi Minh City, Vietnam. After 6 years of strong growth Alchemy is looking to expand with a highly passionate and motivated leader of our finance and supply chain division to join our team based out of our Ho Chi Minh City office.
Thực tập sinh chăm sóc khách hàng
Tính chất công việc: Toàn thời gian; Thực tập - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
·
Receive the PO, check full info, promo scheme, aging and
contract term (if any) then raise SO or quotations.
·
Answer customers telephone queries. Identify and assess
customers' needs to achieve satisfaction
·
Generate client leads, increase the number of customers,
answer client queries and prepare sales documentation
·
Provide accurate, valid and complete information by using the
right methods/tools
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Communicate and handle customer information
·
Resolve product or service problems by clarifying the
customer's complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution
·
Handle complaints, provide appropriate solutions and
alternatives within the time limits and follow up to ensure resolution
·
Keep records of customer interactions, process customer
accounts and file documents
·
Follow communication procedures, guidelines and policies
·
Work with customer service manager to ensure proper customer
service is being delivered
·
Specific responsibilities include dealing with invoices,
chasing up overdue payments and monitoring ongoing orders
·
Take care all clients information/contracts/payment terms...
·
Process all sales-related paperwork, daily sale reports
·
Collaborate with team members and support daily warehouse
operations
·
Complete the Ad-hoc task as requested by Line Manager.
REQUIREMENTS
· Have 1-2 years experience as Customer Service; WH Associate position
· Proven customer support experience
· Strong phone contact handling skills and active listening
· Customer Orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize and manage time effectively
· High school diploma or equivalent; college degree preferred
· Experience with SAP systems and practices preferred
BENEFITS
1. Salary & Allowances:
- Competitive income with 100% salary and allowance on probation
- Gift on special occasion
- Salary review at least one time per year
- Annual Leave: will be 12 working days per calendar year, pro-rata for the 1st year of employment, max +7 Annual leave adding.
- Good Insurance added healthcare insurance
- Be provided with high performance laptop and screen
2. Career Growth
- Opportunity to experience a great workplace where young & world-class talents work together passionately
- Very diverse offline and online seminars & workshop provided by company
- Clear and flexible career path
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/5/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW