COMPANY INTRODUCTION
Địa điểm: Hà Nội; Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: IT (Lập trình, Công nghệ thông tin, Internet, ...); Viễn Thông, Bưu Chính - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
Headquartered in Hanoi, Softel Solutions is a wholly owned subsidiary of HTH Communications - the parent company of the group of Wireless carriers in the USA; AirVoice Wireless, AirTalk Wireless, and TAG Mobile, which provide Cellular and Broadband services throughout America over the past 25 years.
Find out more about Softel Solutions and our Telecommunication carriers at:
[protected info]
[protected info]
[protected info]
Our current offices in Vietnam:
Headquarters (IT, Marketing, Back Office): 7th floor, Geleximco Building, 36 Hoang Cau, O Cho Dua Ward, Hanoi
Hanoi Call Center Office (CSS, CSR): HTP Building - 434 Tran Khat Chan, Hai Ba Trung Ward, Hanoi.
HCMC Call Center Office (CSR): Moc Gia Building - 92 Yen The, Tan Son Hoa Ward 2, HCMC.
English Call Agent Full-time
Địa điểm: Hà Nội; Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng
JOB DESCRIPTION
Working hours (night shift): 8:00 pm - 5:00 am OR 11:00 pm - 8:00 am (VN Time), you can choose your fixed shift after first 2-week training).
No experience required: Softel welcomes freshers with good English skills to handle customer service for telecommunication services in the U.S. through the hotline center.
Identify and address customer needs, with a goal of total satisfaction.
Completes reports of calls and other data accurately and on time.
Refer issues and questions to managers if necessary.
REQUIREMENTS
Customer service experience is a plus, Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.
Proficiency in English communication and basic computer skills, including Outlook, Word, and Excel.
Effective multitasking, prioritization, and time management skills.
Quick, good communication and problem-solving skills.
Note (required):
If you own an English certificate of IELTS 6.5+, please attach with your CV.
In case you do not posess such an English certificate mentioned above, please send an Introduction video:
In the video (approximately 1-3 minutes), you will share about:
- A brief introduction about yourself.
- Your experience in customer service field (if any).
- Reasons why you are interested in applying for the Call Agent position at Softel Solutions.
After recording the video, you can send it to us using one of the following methods:
- Upload the video to Google Drive and send the link (remember to enable "Anyone with the link" permission).
- Or compress the video into a ZIP file.
BENEFITS
Working hour: full-time: 40h/week, Mon - Fri.
Salary range: 15 - 17M/month.
12 annual leave days (Unused leave days will be compensated in the December payroll).
11 public holidays based on regulations.
Pay insurance according to Vietnamese labor law (Social - Health - Unemployment Insurance) starts immediately after signing the official labor contract, along with participation in the company's exciting internal activities.
Receive union benefits such as: Representative's birthday, International Women's Day, Funeral support money, sick visits, maternity support,...
Career Growth Opportunities: Clear promotion path from CSR Starter → Senior CSR → Team Leader → QA → Coach → Supervisor → Manager. As the company is currently expanding rapidly, there will be more opportunities for employee advancement.
Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.
Rotation Opportunities to US Headquarters: Top performers can rotate to our US headquarters for valuable experience and exposure.
The company is fully equipped with office equipment and lockers, so employees do not need to bring personal items such as laptops or headphones to work. In addition, the company also has health supplements for night shift employees such as functional foods, imported fresh fruits, convenience foods, tea, cakes, instant coffee, roasted/ground coffee/ beans, coffee and tea maker, microwave, refrigerator,...
Working with major carriers in the US.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/5/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 ứng viên
13 phút trước (00:[protected info]) - Nguyễn Th* Th** đã gửi CV ứng tuyển
13 phút trước (00:[protected info]) - Nguyễn Th* Th** đã gửi CV ứng tuyển